Refund Policy

Refund Policy

RETURN AND CANCELLATION

 

Thanks for purchasing our product i.e. Cash coins/ cash at richpocket.in operated by Rich pocket Online Service Private Limited.

Generally, We DO NOT offer a full money–back guarantee for all purchases made on our website keeping in mind the business line, goods, and services we offer.

Also, with adequate measures placed to keep you aware of all the actions you take on your behalf, we believe we have minimized human error to a great extent

Howsoever, within 2 working days if you are not satisfied with the product that you have purchased from us and we have not absolutely used it you can get your money back provided on a case-to-case basis Where you may need to provide intent and prove your inability to perceive or understand the actions you have taken while making a purchase. Post a successful assessment you may be eligible for a full or partial or no reimbursement within 30 days working calendar days of your purchase.

After the 2 Working days period, you will no longer be eligible and won’t be able to receive a refund.

If you have any additional questions or would like to request a refund, feel free to contact us at [email protected]

 

Games Cancellation Settlement Policy

In the event, a rummy Cash Game is canceled by rich pocket Rummypro due to technical or other glitches at our end  or due to some player (s) indulging in any form of unfair gameplay : the following settlement policy shall be followed :

 

Points Rummy Cash Games:

In the event of cancellation of a point Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the canceled Cash Game and credited back to each player’s account.

The same process is applied in point Rummy Cash Games where collusion or cheating is detected in addition to any further action that rich pocket Rummy Pro decides to take against player engaging in such activities as per the Terms.

Pool Rummy Cash Games:

In the event of cancellation of a pool Rummy Cash Game, the sum of all the entry fees less rich pocket Rummy’s service charge only from the entry fee paid by players eliminated prior to the round When the Cash Game was cancelled, shall be equally distributed among the remaining players. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with per the Terms in addition to such further action as may be necessary in the opinion of rich pocket Rummy.

Tournaments:

Free entry promotional Tournaments:

In the event of cancellation of a Free entry promotional Tournaments, there are three options which the rich pocket RummyPro Operation Team, at their sole discretion, may adopt to process settlements

 

Void The Tournament:

The tournament will be canceled and any entry tickets used by players will be returned.

 

Settle Prizes Only For The Current Round:

The prize pool only for the canceled round will be equally distributed among the players who qualify from the last completed round. If tickets are to be given as prizes in the canceled round, qualifiers from the last completed round will be given tickets as prizes.

 

Cash Tournaments:

From the entry fee pool, rich pocket RummyPro will collect services charge only from the entry fee paid by players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the canceled round, qualifiers from the last completed round will be given tickets as prizes.  

 

Deals Rummy Cash Games:

In the event of cancellation of a Deals Rummy Cash Game, the sum of all entry fees less rich pocket Rummy’s service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was canceled, shall be equally distributed among the remaining players, In Deals Rummy Cash Games Where collusion or Cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary for the opinion of rich pocket Rummy.